Privacy Policy

This Privacy Policy governs the manner in which Covidence A/S (“Covidence” or “we”) collects, uses, maintains and discloses information collected from users of the website, including Covidence’s Customer Portal (“Site”).

1. Owner and Contact Information

This Site is operated and owned by:

Covidence A/S
Lystupvej 50
8240 Risskov
CVR no.: 30492765
Tel.: +45 88 80 90 00


2. Collection of Personal Data

Covidence A/S is the data controller of personal data collected via the Site. You will always be informed before we collect personal data about you. The personal data collected by us may include, for instance, your name, email address, telephone number and similar identification data as well as information about your IP address, downloads, login activity, navigation on the Site and geographical location of where the Site is accessed.

Personal data about you will be collected in one or more of the below cases:

  • When you register on the Site
  • When you submit a form, e.g. a return or contact form
  • When you update your account
  • When you subscribe to email notifications
  • When you use other features on or interact with the Site
  • When you contact Covidence e.g. for support
  • When you communicate with Covidence in other manners

The Site collects personal data from you only if you voluntarily submit such information. Please ensure that the information you provide to Covidence does not include personal data on other persons than yourself.

3. The Use of Personal Data

Personal data is collected and used for the following purposes:

  • Administration of the Site
  • Administration of user accounts
  • Personalisation of the Site (for registered users)
  • Enabling the use of features and services for registered users
  • Sending specific email notifications that you have accepted
  • Sending emails in case of product returns or other major technological issues, that Covidence find needed that you must be informed about
  • Keeping the Site secure and prevent fraud and unauthorised access
  • Verification of legitimate customer
  • Identification of users
  • Statistics

4. Email Notifications

Email notifications will only be send when new releases are available. The User can choose which product category(s) to subscribe to. The subscription to email notifications can be changed here: Update subscriptions

In case of product returns, technological product issues, or updates to the company policies, Covidence is allowed to inform of such matters regardless of the User’s email notification subscriptions.

All Covidence approved distributors are subject to mandatory product release notifications.

5. File Sharing

Uploaded files through File Sharing will be handled as Personal Data with the addition of:

  • Uploaded files through File Sharing will be deleted after 30 days.
  • A log of uploaded files and messages will be kept for 3 years

You may at any time contact Covidence to get uploaded files through File Sharing deleted.

6. Disclosure

Your personal data is not disclosed to a third party without your permission. However, in certain circumstances and according to legislation it may be necessary to disclose data to the authorities, e.g. to the police in the event of suspicions of fraud or if otherwise required by law. We may also disclose your personal data in order to establish, exercise or defend our legal rights.

In the event of reorganisation or total or partial sale of the business, disclosure, if any, will in such connection take place in accordance with the legislation applicable from time to time governing such processing of personal data.

7. Deletion of Personal Data

Personal data will be deleted when you delete your user account, when the user account is deemed inactive (no login in 3 years) or when we no longer need to process the data to fulfill one or more of the purposes mentioned above. However, the data may be processed and stored for a longer period in anonymised form or if we are required to do so by law.

8. Web Browser Cookies

By using this Site, you signify the acceptance of the use of cookies. Read more about the use of cookies in our Cookie Policy, which you can find here: Cookie Policy

9. Data Security

Covidence adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of the User’s personal information, username, password, and other data stored on the Site.

The data is stored on Zitcom’s secure (password- and firewall protected) servers, which are located in Denmark. Zitcom is ISO/IEC 27001 certified.
Personal data will be deleted when the user deletes the account, or when the user account is deemed inactive (no activity for 3 years). All data can be erased at any point. No personal data will be stored no longer than necessary.
The user is responsible for keeping the password used for accessing the Site confidential. Failure of doing so will lead to a ban from the Site.

10. Changes to this Privacy Policy has the discretion to update this privacy policy at any time. When doing so, the updated date will be displayed at the bottom of this page and Covidence will inform the users hereof. Furthermore, Covidence encourage users to frequently check this page for any changes to stay informed about how Covidence help to protect the personal information that is collected.

11. Your Rights

You have a right of access at any time to the personal data processed about you, subject to certain statutory exceptions. Furthermore, you can object to the collection and further processing of your personal data. In addition, you have the right to rectify, delete or block your personal data. In certain circumstances, you may also request that we provide you with an overview of your personal data in a structured, commonly used and machine-readable format and request us to transmit such data to another data controller.

12. Withdrawal of Consent

You may at any time withdraw any consent you may have given. We will subsequently stop the processing of your personal data and/or delete the personal data unless we are able to continue the processing/storage on another legal basis. The withdrawal of your consent will not affect the lawfulness of the processing based on consent before its withdrawal. Should you wish to withdraw your consent you may contact us at or +45 88 80 90 00.

13. Changes to Personal Data, etc.

If you want us to update, amend or delete the personal data that we have recorded about you, or if you want access to the personal data being processed about your, or if you have any questions concerning the above guidelines, you may contact us at or +45 88 80 90 00. You can also write to us at the following address:


Covidence A/S
Lystrupvej 50
8240 Risskov

13. Complaints

Should you want to complain about the processing of your personal data, you may contact us via email, telephone or letter as indicated in clause 12 above. You may also file a complaint with the Danish Data Protection Agency, Borgergade 28, 5th floor, 1300 Copenhagen K. Denmark, +45 3319 3200 or at

Version 1.4, August 18th, 2022